WE VALUE YOUR OPINION!
Please take a moment to help us improve your experience(s)
with South Central Co. by completing the items below that
apply to you.  Please print this page, give us your comments,
return to your local branch, e-mail to smiller@southcentralco.com,
fax to Shelia at 1-812-376-0556, or mail to POBox 367, Columbus,
IN 47202.  THANK YOU!
	Circle the number by each statement - 5 being Excellent
SERVICE	1 = POOR			5 = EXCELLENT
Prompt and courteous service at the sales counter	1	2	3	4	5
Greeted and served in professional manner	1	2	3	4	5
Rate your wait time at the counter	1	2	3	4	5
Knowledge of inside sales rep on product / brand	1	2	3	4	5
Assistance provided by inside sales rep	1	2	3	4	5
Phone answered in less than 5 rings	1	2	3	4	5
Quick and efficient handling of your phone call	1	2	3	4	5
Time spent on hold	1	2	3	4	5
Needs met by outside sales representative	1	2	3	4	5
Frequency of phone contact by outside sales rep	1	2	3	4	5
Frequency of visits by outside sales rep	1	2	3	4	5
PRODUCTS / PRICING
Quality of products offered	1	2	3	4	5
Adding new products to inventory that you request	1	2	3	4	5
Competitive prices	1	2	3	4	5
Availability of common stock items	1	2	3	4	5
Adequate stock level at your branch	1	2	3	4	5
Information provided on new products and their usage	1	2	3	4	5
Notification of promotions/announcements/policy changes	1	2	3	4	5
DELIVERY
Accurate delivery of product as ordered	1	2	3	4	5
Order filled complete upon delivery	1	2	3	4	5
Timely backorder fill rate	1	2	3	4	5
On time delivery as promised	1	2	3	4	5
Flexibility for rush or emergency deliveries	1	2	3	4	5
CREDIT / BILLING
Handling of credits for product return	1	2	3	4	5
Handling of credit for warranty items	1	2	3	4	5
Clear billing policies	1	2	3	4	5
Accurate billing and invoicing	1	2	3	4	5
Adequate credit limit offered	1	2	3	4	5
TRAINING / WEB ORDER ENTRY
Quality of training classes for customers	1	2	3	4	5
Quantity of training classes for customers	1	2	3	4	5
Product technical support	1	2	3	4	5
Issue resolution	1	2	3	4	5
Ease of use of Web Order Entry system	1	2	3	4	5
BUSINESS CLIMATE
Is South Central a good business partner?	1	2	3	4	5
Rate your overall satisfaction level with South Central	1	2	3	4	5
				i
If you could change one thing at South Central - what would it be?  _____________________________________________
_________________________________________________________________________________________________
Name (Optional) ________________________________________________________     Phone ____________________
Please use the back of this form to note suggestions / comments to create a better South Central Company.
THANK YOU for your comments -- We VALUE you as a customer!